• Willis Towers Watson
  • $95,430.00 -157,490.00/year*
  • New York , NY
  • Accounting
  • Full-Time
  • 354 W 31st St

The Role

Senior-level position within the Willis Towers Watson Metro Mid-Market Health & Benefits practice, providing strategic relationship management and consultative services to clients. Works closely with client service and production team to coordinate effective and efficient delivery of client services. Leverages advanced skill set and employee benefits knowledge to design and place insurance services and benefits. Uses understanding of clients? needs to expand business opportunities and further solidify client relationships.

  • Design and manage all aspects of the placement and service of employee benefits for Willis Towers Watson clients
  • Manage the implementation of new clients
  • Develop program design based on client objectives
  • Counsel clients on short- and medium-term strategic planning
  • Make recommendations for improving effectiveness of policies and practices, such as strategic planning with clients
  • Communicate current trends and advances in each coverage area
  • Prepare and analyze benchmarking data for clients
  • Demonstrate general knowledge of mergers and acquisitions benefits issues
  • Provide detailed analysis of impact of changes delivered by carrier or TPA
  • Resolve day-to-day escalated service issues, including eligibility, billing, and claim issues
  • Provide consistent client service and answer client policy and coverage questions
  • Follow up with clients and other internal employees assigned to the account on action plans to ensure decisions are implemented, contracts prepared, and appropriate parties notified
  • Resolve client, carrier and/or vendor accounting issues, including collections, discrepancies, fee arrangements, billing contracts and vendor commission tracking
  • Coordinate legal review of SPDs, contracts, and legal documents to ensure compliance
  • Answer compliance questions (with the help of National Legal Resource Group) and plan interpretation questions (conference calls, meetings, etc.)
  • Coordinate 5500 filings information with Willis Towers Watson Government Center
  • Manage implementation and maintenance of various Willis Towers Watson products
  • Manage policy checking and delivery
  • Manage the Renewal/Marketing Process
  • Develop & cultivate strong client relations with C-level clients and win client confidence
  • Support client retention ratio at or above the WTW North American average
  • Develop & cultivate strong carrier relationships to enhance Willis Towers Watson? position in the market place
  • Communicate advanced knowledge of Willis Towers Watson Value Proposition and Health & Benefits products & services to support new business
  • Identify opportunities to grow account book, i.e. drive additional sales to existing clients
  • Mentor Client Service Staff
  • All other duties and project work as assigned

  • The Requirements

  • Bachelor?s degree required
  • Five or more years of insurance industry experience related to servicing accounts
  • Five or more years of analytical work related to employee benefit programs preferred
  • State Life and Health license
  • CEBS, GBA, PHR, CLU or equivalent a plus
  • Advanced knowledge of: 1) insurance products, 2) bid preparation & analysis, and 3) problem claim resolution, specifically including:
  • HMO, PPO, and Indemnity forms of Health, Dental, and Vision plans
  • Consumer-driven healthcare, wellness, disease management, and current trends
  • Regulatory environment of employee benefits plans
  • Life (term, permanent, etc.), LTD, STD, and state-required disability plans
  • Expert level knowledge in two or more functional areas
  • Underwriting concepts experience
  • Funding concepts experience
  • Excellent verbal & written communication skills
  • Advanced presentation skills
  • Project management skills
  • Ability to influence and negotiate
  • Computer skills, including proficiency with MS Word, Excel, and PowerPoint, as well as Internet navigation
  • Knowledge of fully-insured and self-insured clients
  • Experience work with multi-state and large (300 ? 5,000 employees) clients
  • Air travel for client meetings required (approximately 5 -15 trips per year; usually day trips or 1 night stay)
  • Driver?s license required (for client travel)
  • Unfortunately this role does not provide visa assistance?
  • The Company

    Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas ? the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.Willis Towers Watson is an equal opportunity employerWillis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Equal Employment Opportunity: Know your rights. Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.
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    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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