Client Billing Specialist

Employment Type

: Full-Time

Industry

: Accounting



WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:

The Client Billing team works to resolve past due balances on active vendor accounts and drive top-line revenue. Our goal is to recover outstanding balances for the company and ensure vendors’ billing profiles are up to date so that they retain full access to their account(s). We pride ourselves on impeccable vendor service & support and do what it takes to retain our loyal vendor base while working to meet business needs.

We are seeking an individual who is activity and outcome oriented, has a strong work ethic and willingness to win. The ideal candidate will thrive in challenging situations, responds well when faced with adversity. You aren’t afraid to pick up the phone to have tough conversations and problem-solve. Moreover, you’re willing to go above and beyond your call of duty in order to do what’s right for both the company and our vendors. This position comes with bonus opportunities for individual performers who meet and/or exceed individual performance targets.

RESPONSIBILITIES:

  • Contact vendors to resolve outstanding amounts and payments
  • Provide excellent customer service by answering customer billing and account questions via phone and email
  • Process CC/ACH payments and update payment and contact information
  • Negotiate and create customized payment plans for specific clients who qualify
  • Consistently hit and exceed daily activity and monthly collection targets
  • SUCCESSFUL CLIENT BILLING SPECIALIST CANDIDATES HAVE:

  • Strong written and verbal communication skills
  • Acute listening skills
  • Excellent phone presence
  • Strong organization skills
  • Resilience
  • High EQ
  • Ability to effectively manage competing priorities in a fast paced environment
  • Solution-orientation
  • Experience in Collections, Accounts Payable/Receivable, Billing, Debt Recovery, Sales, Sales/Business Development, Customer Success/Service, a plus
  • Experience using Salesforce or a similar CRM, a plus
  • Experience in NetSuite and/or Zuora billing system, a plus
  • WHAT YOU LOVE ABOUT US:

    The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.

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    The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.


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