Billing Specialist

Employment Type

: Full-Time


: Accounting


  • Exercises full compliance with the Agency’s Code of Conduct, all Agency Policies and Procedures.
  • Maintains confidentiality and security for all client and staff related materials and/or records.
  • Responsible for accurate and timely billing and recording of Fee Revenues for Agency right through to timely collection. 
  • Must provide customer service regarding client-billing issues, collection issues, and review account adjustments. 
  • Will assist the compliance department with internal progress notes, claim and billing audits. 
  • Will audit electronic client record charges for billing accuracy and timely submission. 
  • Follow up on all insurance denials and process accordingly. Assisting in the development of business processes in conjunction with Finance and Program staff that will allow Villa of Hope to accurately and efficiently record revenues and collect the underlying cash on a timely basis.
  • Must be able to adapt to a continually evolving environment and thrive in an autonomous and deadline-oriented workplace while carrying out all job responsibilities with fidelity and accountability to the Agency’s Mission, Vision, Values, Guiding Principles and Strategic Plan.
  • Follows established local, county, state and federal guidelines/laws for billing compliance for Medicaid, Private Insurance, OMH, OASAS and DOH.
  • Identify issues attributing to account delinquency and discuss them with Director.
  • Proactively works aging reports and write appeal letters when applicable.
  • Ensure maintenance of appropriate internal controls and financial procedures.
  • Exercises full compliance with the agency’s Code of Conduct, all Agency Policies & Procedures and Federal and State laws and regulations
  • Special projects assigned by Director of Client Account Services.
  • Provide coverage for other team members when needed.
  • Supports regular feedback on performance, including annual performance evaluations. 
  • Keep the Client Account Services Manager and Finance peer group informed about the day to day status of the Agency’s billing and receivables processes
  • COMPETENCIES:Leading Self
  • Character and Courage (Integrity and Trust)
  • Leading Others
  • Customer Focus
  • Leading the Organization
  • Commitment to Diversity, Inclusion, Justice and Equity
  • MINIMUM QUALIFICATIONS:BS in Business Administration or Accounting or Five-year experience with billing and receivable processes or equivalent, preferably in a non-profit organization with a budget of at least $10 million.SPECIAL SKILLS:
  • Demonstrates, promotes and practices cultural competency toward clients and staff through respect and understanding achieved through training and Agency cultural activities.
  • Assists management in the delivery of the Sanctuary model aligning operational areas with values of the model.
  • Proactively builds and supports effective working relationships with all Agency Program, funding agencies and Support functions including Finance Staff.
  • Ensures a visible presence among staff and is accessible, supportive and helpful to all levels of Finance and Agency staff.
  • PHYSICAL REQUIREMENTS:Work is performed primarily in a standard office environment. Work entails continuous use of verbal and written communication, customer contact and ability to manage multiple concurrent tasks. Work frequently involves confidentiality, reasoning, and detail. Work involves working alone, as well as working closely with others. Approximately 75% of time is spent sitting and viewing a computer monitor.May travel between Villa work sites.Villa of Hope is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veteran.

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