Financial Assistant Assocate
Employment Type: Full-Time
Job Type: Crontract (through December 31, 2020)
Location : Dallas, TX (near Highland Park)
Schedule: 9AM-6PM Monday-Friday (occasionally weekends and evenings)
Pay: $15 hourly
Department: Veteran Services
Supportive Services for Veteran Families (SSVF)
Communicate with Veterans and third party providers to ensure prompt and accurate payment of eligible
Make and return phone calls to veterans, landlords and other third party providers. Obtain missing
data, provide updated status of payment information, etc.
Update client case notes, documenting data received and released; Submit monthly VA Repository
Uploads and make corrections if necessary.
Conduct periodic peer to peer Quality Assurance audit of Temporary Financial Assistance (TFA) to
include, check register, TFA logs, client files and HMIS and making necessary corrections to ensure
SSVF Program is in compliance.
Maintain ongoing communication with Lead Case Manager, Lead Outreach and Intake Specialist,
Financial Assistance Coordinator and Program Manager.
EDUCATION: High School or equivalent reading and writing skills.
EXPERIENCE: 6+ months exp in a heavy customer service focused environment; 1 year preferred.
Experience with HMIS and VA Repository a plus. Experience in a social service environment a plus. Experience in accounting, bookkeeping and/or auditing a plus, 6+ months preferred.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Job Requirements:
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