Employment Type

: Full-Time


: Accounting

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Job Description and Duties

Under the general direction of the Bureau Director, Field and Complex Account Collection Bureau, you serve as the Assistant Bureau Director (ABD), in the Field Operations. Field Operations is comprised of Public Counter, Administrative Support and Field Collections in the five Accounts Receivable Management (ARM) Division Field Offices.

The ABD works with all levels of management and staff, gains support of key individuals and teams including the Franchise Tax Board (FTB) Governance Council, internal and external taskforces, department workgroups, and FTB Action Committees.

The ABD is knowledgeable of the work performed throughout the FTB and Accounts Receivable Management (ARM) Division, specifically Field Office Operations and understands, in detail, the activities and processes that produce FTB’s products and services. The ABD works through Administrator III’s, Administrator II’s and Administrator I’s, and is responsible for budget planning, administering long and short term business plans, including establishing metrics to evaluate program performance, developing and recommending new public service and collection tools, programs, policies and procedures. The ABD demonstrates positive leadership skills by inspiring, motivating, coaching, and developing subordinate supervisors, managers, and staff. The ABD assesses environment factors and oversees the program functions to ensure consistency, flexible practices, and procedures are in place to address and respond to a dynamic environment resulting from legislation, stakeholders, overseers, societal preference, and emerging technology.

Additional positions may become available (RPA 1920-03284).

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You will find additional information about the job in the Duty Statement .

Working Conditions

Ability to frequently travel between Central Office, Southern and Northern Field Offices.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
  • Additional Documents

  • Job Application Package Checklist
  • Duty Statement
  • Position Details

    Job Code #: JC-203041 Position #(s): 564-621-4346-XXX Working Title: Assistant Bureau Director, Accounts Receivable Management Field Operations Classification: ADMINISTRATOR IV FRANCHISE TAX BOARD $9,177.00 - $10,944.00 # of Positions: Multiple Work Location: Sacramento County Job Type: Permanent, Full Time

    Department Information

    Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians. Department Website:

    Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
  • This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to

    CALIFORNIA GOVERNMENT CODE, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

    **IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

    Application Instructions

    Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

    Final Filing Date: 5/31/2020

    Who May Apply

    Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

    Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

    How To Apply

    Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to:

    Franchise Tax Board Attn: Classification & Hiring Unit - M. Frazier P.O. Box 550 Sacramento, CA 95812-0550

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at:

    FTB - Classification & Hiring Unit - M. Frazier 9646 Butterfield Way Sacramento, CA 95827 Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays) 07:00 AM - 06:00 PM

    Required Application Package Documents

    The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Supplemental Application - In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement(s):

    The Assistant Bureau Director of the Field and Complex Account Collection Bureau, Field Operations, is responsible for managing multiple field offices and provides face to face customer service to the public. Please describe a time when you had to develop a unique solution to mitigate significant risks to customers and external stakeholders and overseers.
    • What was the magnitude of risk?
    • What did you do?
    • What was the outcome or result?
    • In retrospect, would you approach the situation differently?
  • Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Desirable Qualifications

    In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Knowledge of ARM Division,Field Office operations and collection program experience
  • Knowledge of Non-Tax Debt programs administered by the FTB
  • Ability to model high standards of honesty, integrity, trust and ethical behavior
  • Ability to gain and maintain the confidence of others to promote staff morale and improve working relationships with staff, peers and others
  • Ability to communicate effectively using a variety of styles and techniques appropriate to the audience
  • Ability to determine and meet customer needs
  • Ability to create collaborative working relationships with peers, sister agencies, stakeholders, external and internal business partners
  • Demonstrated participation in the legislative process and policy formulation, recommendation, and implementation
  • Ability to develop and implement strategic, tactical, and operational plans and lead the organization (e.g. unit, office, or section) in achieving its goals
  • Ability to work in a team environment, remain attentive to ideas, recognize responsibilities, and actively participate with others to accomplish assignments and achieve desired goals
  • Ability to develop and apply creative and innovative solutions to problems
  • Ability to adapt to changing priorities, work environments, management styles, and business trends
  • Self-motivated, enthusiastic, and demonstrated ability to be open-minded, fair, and objective
  • Demonstrated knowledge of project management principles
  • Exceptional leadership skills, personnel management skills, and flexibility
  • Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the Department/Enterprise
  • Demonstrated performance encouraging positive relationships, creating high job satisfaction, and showing understanding, and being trusting and supportive
  • Demonstrated knowledge of managing field office operations & multiple locations
  • Contact Information

    The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

    Department Website: Human Resources Contact:
    Classification & Hiring Unit
    (916) 845-3608
    Hiring Unit Contact:
    Michelle Frazier
    (916) 845-6593

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

    EEO Contact:
    EEO Office
    (916) 845-2860
    California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    Additional Application Instructions

    A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:

  • Completed employment information on the STD. 678, including the “From” and “To” dates, “Hours Per Week,” and “Duties Performed' fields for all jobs listed in the “Employment History” fields (resumes do not take the place of these fields on the STD. 678)
  • All of the required documents listed in the “Required Application Package Documents” section
  • The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)
  • A signature, if submitting a paper application package
  • Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

    Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section.

    Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

    Examination Information

    There is currently no exam available for this classification.

    Equal Opportunity Employer

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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