• spectraforce
  • Mason, OH
  • Bilingual/Interpretation/Translation
  • Full-Time
  • 5058 Lakeside Dr

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Job Title: Bilingual Consumer Services Specialist
Location: Mason, OH 45040
Duration: 6 Months (Extension depends upon performance & business need)
Shift Timings: Monday-Friday (10:30 am to 7:00 pm)

Bilingual Candidate Only

  • The Consumer Services provides telephone and email support of Client Retail's contact Lens eCommerce business.
  • The consultants must quickly master a deep knowledge of the concerned Retail department.

Duties & responsibilities

  • Communicating effectively and professionally with the customer via phone, email and potentially live chat.
  • Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service.
  • Explaining pricing and insurance benefits.
  • Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns.
  • Using up-sell and cross-sell techniques to maximize revenue.
  • Partnering with doctors to ensure prescriptions are valid.
  • Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical.
  • Associate must be able to adapt to a floating work schedule.
  • Associate must exhibit excellent customer care, phone, communication and writing skills.
  • They must be able to calculate figures and amounts.
  • Candidate should have knowledge of basic Microsoft applications and the ability to learn other computer software applications.

Skills & Qualifications

  • Needs to have intermediate computer skills.
  • Ability to navigate multiple systems simultaneously.
  • Customer service skills but not necessarily call center experience.
  • Ability to be present and on time.


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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