Lead, Accounts Receivable
Employment Type: Full-Time
This employee monitors and collects accounts receivable for assigned payer group. Assign duties and examine work of subordinates for exactness, neatness, and conformance to policies and procedures Maintains harmony among workers and helps to resolve grievances Maintains accurate payroll records for team members Obtain payer requirements for timely adjudication of claims Contact payers for claims status or to follow-up denials or partial payments Research credit balances and initiate refunds as required Document all activity in customer's computer account Answer accounts receivable phone inquiries Work accounting reports to target aged accounts in order to meet and maintain performance targets as set by management Identify and resolve complex issues Assist management in training and coaching other team members Audit customer accounts before transfer to Direct Pay Approve the documentation used by team members in the collection process and A/R adjustments entered by PAC I team members
Qualifications Extensive knowledge of Medicare, Medicaid, and other government or private payer reimbursement rules Computer literacy, minimum key boarding skills, and proficiency in the use of office equipment required for performance of assigned duties Knowledge of telephone etiquette and adequate oral and written communication skills are primary importance for success in this position
Education and Experience: High School Diploma or equivalent required Has at least 3 yrs of equivalent experience Past performance shows solid evidence of insurance qualifications and guidelines
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