Lead, Accounts Receivable

Employment Type

: Full-Time


: Accounting

Job Description

This employee monitors and collects accounts receivable for assigned payer group.
  • Assign duties and examine work of subordinates for exactness, neatness, and conformance to policies and procedures
  • Maintains harmony among workers and helps to resolve grievances
  • Maintains accurate payroll records for team members
  • Obtain payer requirements for timely adjudication of claims
  • Contact payers for claims status or to follow-up denials or partial payments
  • Research credit balances and initiate refunds as required
  • Document all activity in customer's computer account
  • Answer accounts receivable phone inquiries
  • Work accounting reports to target aged accounts in order to meet and maintain performance targets as set by management
  • Identify and resolve complex issues
  • Assist management in training and coaching other team members
  • Audit customer accounts before transfer to Direct Pay
  • Approve the documentation used by team members in the collection process and A/R adjustments entered by PAC I team members
  • #CC


  • Extensive knowledge of Medicare, Medicaid, and other government or private payer reimbursement rules
  • Computer literacy, minimum key boarding skills, and proficiency in the use of office equipment required for performance of assigned duties
  • Knowledge of telephone etiquette and adequate oral and written communication skills are primary importance for success in this position
  • Education and Experience:
  • High School Diploma or equivalent required
  • Has at least 3 yrs of equivalent experience
  • Past performance shows solid evidence of insurance qualifications and guidelines

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