Credentialed Tax Expert - CPA, Enrolled Agent or Practicing Attorney - Seasonal Remote

Intuit in Nashville, TN

  • Industry: Accounting - Public Accounting - Senior
  • Type: Full Time
  • Compensation: $98,595.00 - 100,270.00 / Year*
position filled

Overview

If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of Powering Prosperity Around the World by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

Responsibilities

  • This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers
  • Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations
  • Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation
  • Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language
  • Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries
  • Document customer interactions

Qualifications

  • Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws
  • Must possess active PTIN (Preparer Tax Identification Number)
  • 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software
  • Professional Circular 230 judgement
  • Audit experience a plus (IRS and state tax authorities)
  • Proficient with technology; solid knowledge of computer operations and software
  • Must have (or be willing to obtain) a dedicated internet connection and landline phone
  • Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment with minimal supervision
  • Critical thinking, problem solving, and determination
  • Bilingual (English/Spanish) communication skills (written & spoken) a plus

For internal use: tst


* Estimated salary


You may be interested in these similar jobs near Nashville, TN!

Credentialed Tax Expert - CPA, Enrolled Agent or Practicing Attorney - Seasonal Remote
Intuit

Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need …

Read More
Staff Accountant
Celero Commerce

Celero Commerce offers payment processing services, business management software, and data intelligence to small and medium-sized businesses, in one …

Read More
Sr. Payroll Tax Analyst
Kelly Services

Kelly Services is actively seeking a Sr. Payroll Tax Analyst for Nissan at their North American HQ in Franklin, TN.This is an indefinite contract opp…

Read More
Senior Financial Reporting Manager
Servpro Industries

About SERVPRO:Servpro Industries, LLC, is a national leader of fire, water, mold, and other specialty cleanup and restoration services. With a profes…

Read More
SHR Talent: Mergers & acquisitions analyst
SHR Talent

Description SHR Talent is representing a growing, mission-driven physician services company that is currently hiring a Mergers and Acquisitions Analy…

Read More
Federal Tax Manager
Alliance Bernstein

Company OverviewAB is a leading global investment-management and research firm with more than $600 billion in assets under management and a presence …

Read More
Sr. Tax Accountant
NaviHealth

Job SummaryThe Sr. Tax Accountant is responsible for the coordination in partnership with internal and external parties of tax-related information, r…

Read More
Clinical Obstetrical Nurse
U.S. Air Force

Position Summary The health of female Airmen and families of all our service members is a top priority, especially as their families grow. Clinical O…

Read More
AVP, IT Audit
LifePoint Health Support Center

Job Description - AVP, IT Audit (7410-4057) Job Description AVP, IT Audit-7410-4057LifePoint Health Support Center Description POSITION …

Read More
Mergers & Acquisitions Analyst
SHR Talent

Description SHR Talent is representing a growing, mission-driven physician services company that is currently hiring a Mergers and Acquisition…

Read More