HCM New Accounts Representative - GTM Payroll Services Inc (Hempstead)
GTM Payroll Services
: $75,730.00 - $120,660.00 /year *
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This position works closely with our Implementation Specialists to coordinate the installation and conversion of clients to GTM's HCM platform and provide ongoing technical support.
Take part in initial conversations and meetings with clients to aid in understanding their current HR processes and how our software can streamline or automate those processes.
Assist in the conversion of new clients to the platform.
Troubleshooting issues upon completion of conversion.
Accurately enter client payroll and accounting data on a timely basis.
Ensuring that data submitted by clients reconciles to data keyed by reviewing and comparing control totals.
Verifying the accuracy of keyed information to source documents & Control Totals.
Accurately update client and employee banking information on an on-going basis.
Work with client and associates to set up and maintain Workers Compensation and Section 125 Set Up.
Call clients to request additional information, clarify information transmitted, or resolve discrepancies in control totals provided versus the keyed information.
Research support cases and knowledge bases and other resources in an effort to deliver technical solutions.
Communicate with clients regarding training and resolution of issues reported.
Knowledge, Skills, Abilities:
Ability and desire to develop an understanding of all aspects of the human resource and payroll process and technology.
Knowledge of Oracle and SQL relational database management systems.
Ability to establish and maintain a positive working relationship with clients.
Excellent customer service skills.
Excellent oral and written communication skills.
Sound analytical and organization skills.
Ability to prioritize and escalate issues when necessary.
Associates degree in business or related field.
Minimum 2-3 years' experience working in a technical support role or payroll customer service.
FPC a plus. If hired, must obtain within 1 year.
A problems solving attitude.
Conscientiousness and attention to detail.
Must be able to work under time constraints and meet daily, weekly and monthly deadlines in a fast paced work environment.
Some of the great benefits offered at GTM are: Medical, Dental, Vision, Concierge Medical Service, 401k with company match, Life Insurance, generous paid time off policy, birthdays off, dependent care back-up service, casual Fridays, monthly happy hours, holiday and summer events, and much more!!