Transforming the future of healthcare isn t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.
As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.
Here at Change Healthcare, we re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.
If you re ready to embrace your passion and do what you love with a company that s committed to supporting your future, then you belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.
Empower Your Future. Make a Difference.
Current Need: Senior Revenue Cycle Manager
Manages 55+ team members and functions that may include, but are not limited to, payments, refunds denial analysis, open accounts receivable and customer service for respective clients and billing platforms
Compile and analyze information identified through A/R reports through A/R Pivots, MPF, Business Objects or specified billing platforms for current and/or potential billing issues specific to outstanding receivable and denial management
Develop necessary summaries or reports using Microsoft-Excel/Word
Presents data to appropriate parties and partners to develop resolutions with domestic and offshore affiliates as necessary
Independently works to ensure that daily team operations flow smoothly; to include, but not limited to daily production assignments that will continue to develop understanding and knowledge of processing guidelines and expectations of respective client(s) payer mix
Works in collaboration with peers, Manager(s) and Director(s) for guidance and reorganization of workflow to ensure internal and external business needs are met
Participate in meetings with Payers, internal departments, Client contact(s) and TES Management, etc. to address trends in denials or unprocessed claims
Creates and distributes department wide communications or pathways, notifying staff of updated insurance guidelines/processing information; to include, but not limited to pathways and social text updates
Holds regular staff meetings to communicate changes in process, business results, organizational changes or environmental changes
- Identifies and facilitates individual and/or team training needs for new or established team members
Handles escalated client/patient issues that include but are not limited to unhappy patients/callers and client contacts that may require additional system or technical knowledge
Ensures the effectiveness of the talent management process for the team by anticipating staffing needs, effective interviewing and on-boarding of new staff. Conducts timely and effective mid-year and annual performance reviews, and creates staff development plans to promote competency/skill development.
Engages in employee performance management; to include, but not limited to creation, maintenance and delivery of performance documents and appraisals for direct reports, routine review of productivity utilizing applicable reports and systems available
Completes and delivers quality reviews for staff development and process improvement; to include, but not limited to monthly 1:1 feedback sessions, recognition for strong performance, performance management for underperformers
Reviews quality assurance reports with team leaders and employees; providing feedback on areas of success and improvement for domestic and offshore staff
5+years of medical claims experience along with strong management experience. Experience with patient information/claims system processes.
Strong ability to adapt to change; takes responsibility for own actions and positioned as an individual that is able to be counted on to ensure the accomplishment of projects/assignments based on commitments made.
Strong business auditing skills and attention to detail, with the ability to identify, evaluate and report on financial transactions and internal controls. Assess and report on the efficiency and effectiveness of business process and operations.
Ability to provide a high level of customer service to internal and external customers
Effective decision making skills that allow for logical, sound judgment in the use of resources; assessing and determining an appropriate course of action based on factors available, including set procedures and guidelines; selecting solutions and alternatives in a timely manner.
Ability to work independently and drive execution by understanding actions and performance necessary to motivate staff and provide an environment that strives for continuous improvement.
Strong leadership skills with the ability to clearly communicate verbal or written expectations; outlines goals and objectives for all levels of staff within the team to achieve success.
Capacity to evaluate interviewed candidates and make decisions that will match the most qualified individual to a position based on job function and requirements; strong talent champion that minimizes turnover.
Represents the office/Organization in a positive manner; supports and encourages strong morale and spirit in his/her team.
Fosters a positive team work environment, to include, respectful, open communication and management practices while exercising confidentiality of sensitive subject matter at all times.
Can marshal resources to complete tasks and orchestrate multiple activities at once to accomplish goals
Can negotiate skillfully in tough situations; can win consensus without damaging relationships
Works well with others; ability to work with and communicate with individuals of varying disciplines
Additional Knowledge & Skills
Responsible for identifying individual and team training needs, application and assessing effectiveness of training
Responds to staff question and concerns in a timely, professional manner
Manages payroll approval and time off for respective staff based on guidelines and exceptions
Completes, maintains and processes paperwork necessary for staff and client records
Undergraduate degree in related field or equivalent.
General Office Demands
Benefits & Company Statement Change Healthcare is one of the largest, independent healthcare technology companies in the United States. We are a key catalyst of a value-based healthcare system working alongside our customers and partners to accelerate the journey towards improved lives and healthier communities.
We provide software and analytics, network solutions and technology-enabled services that help our customers obtain actionable insights, exchange mission-critical information, control costs, optimize revenue opportunities, increase cash flow and effectively navigate the shift to value-based healthcare. Our solutions enable improved efficiencies and insights for all major stakeholders across the healthcare system, including commercial and governmental payers, employers, hospitals, physicians and other providers, laboratories and consumers.
Change Healthcare is an equal opportunity and affirmative action employer minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
Agency Statement No agencies please.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Equal Opportunity/Affirmative Action Commitment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.