Test Lead - US Citizenship Required

Employment Type

: Full-Time


: Government

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Position Description:
* This opportunity is to lead test team operations for a dynamic team supporting a cybersecurity shared service offering for a variety of government agencies.
* The role includes the supervision of technicians and ensuring adherence of the team to established processes and procedures.
* Deep understanding of testing processes is required, for both manual and automated testing.
* Candidate will be responsible for making sure that all calls for assistance are document via a ticketing system and are addressed by the team or escalated within established timeframes.
* The candidate should continuously look for efficiencies across the team to continuously improve overall quality metrics.
* Candidate should identify team training needs, common incidents and trends.
* The role entails gathering metrics from test outcomes and providing status reporting to various stakeholders.

Your future duties and responsibilities:
* Oversight/supervision of team of technicians in responding to end user interactions (calls, emails, self service tickets, etc.).
* Meeting regularly with team leads to review outstanding tickets and plans for resolution.
* Monitoring testing volume and assess capacity of team.
* Managing development of staff to ensure growth in assigned functional areas.
* Meeting regularly with client to convey status, trends, issues and risks.
* Ensuring help desk is adequately staffed at all times during specific hours.
* Reviewing technicians' interactions for quality.
* Building an understanding of all of the supported systems and programs.
* Referencing knowledge management databases/tools to understand business process, common issues and workarounds.
* Liaise with client and third party test teams and other project teams to ensure that their team supports the overall objectives of the project or service.
* Tracks readiness activities ahead of testing stage gates, progress against plan and works with all parties to mitigate any issues.
* Review and validation of detailed test plans in alignment with project testing strategy.
* Monitor progress to meet milestones and estimates.
* Chair or provide a significant contribution to test readiness reviews.
* Provide regular reports on progress; this will be on test readiness, execution and/or defects status across all parties.

Identify and implement improvements to the test activities and process.

Required qualifications to be successful in this role:
* Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.
* 10+ years of testing experience.
* Must have leadership experience.
* Communicating clearly and effectively.
* Collaborating easily with others.
* Experience with an IT systems test team.
* Experience using ServiceNow and other CMDB/ITSM systems.
* Experience with automated test tools (Selenium preferred).
* Experience of defect management.
* Understanding of Agile processes.

Desired Qualifications:
* Experience with Enterprise Resource Management systems and requirements management processes.


What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at ...@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
Associated topics: cloud, computer science, c++, c#, engineer, ipv6, python, script, tcp, tcp/ip

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