Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East. We are seeking an organized, detail oriented E-Billing Compliance Specialist in our New York City office.
GENERAL SUMMARY: Under the general supervision and direction of the Compliance Manager, and following prescribed department, office and firm procedures, the E-Billing Compliance Specialist is responsible for providing E-Billing support to the Billing Team including onboarding new clients and troubleshooting invoice submission issues. The E-Billing Specialist is expected to maintain expertise in ebilling tasks and provide superior customer service. Further, the E-Billing Specialist is expected to perform all responsibilities with a commitment to providing superior service to the firms clients, attorneys, advisors and staff, and an atmosphere of teamwork and continuous improvement. Above all, the E-Billing Specialist must fulfill the needs of the firm in a manner which is consistent with the Firms Core Values.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Duties are performed throughout every work day, as necessary):
Responsible for working in partnership with Responsible Partners, Billing Specialists, Collections Team, Clients and E-billing vendor representatives.
Review outside counsel guidelines (OCG ) and establish need for client matter setup to use tasks/activities, cost constraints set-up, mapping parent relationships and the use of approved timekeeper.
Map Ledes format as required by the E-Billing Hub support team
Monitor the status of all invoices submitted via the e-Billing Hub & Vendor websites for successful transmission but Rejected by the client. Review on e-platforms clients with no auto submit, i.e. Ascent, Acuity, Onit and Bottom Line Legalx
Research and review of rejected, adjusted and more info required invoices on e-billing hub, correspond with billing teams to rectify issues.
Alert the Billing Specialist for timely resubmission/for Appeals on the adjustments.
Assist the billing team with understanding errors and how to correct problems that they encounter.
Assist with submission of invoices, accruals & budgets
Maintain new users and training regarding use of e-billing hub and various e-billing platforms.
Review of outside counsel guidelines and engagement letters from clients to ensure discounts in accounting database are consistent with our understanding with client. Liaise with Billing Specialist to ensure proper set-up.
Compile, disseminate and be well versed on client billing guidelines and institutionalized discounts. Educate partners and secretaries to various firm rate nomenclatures and client policies.
Assist with complicated Aderant set-up for new multi-payer set-up, task codes and various firm and client coding.
Oversee the electronic billing process from set-up to transmission including addressing rejections and appeals. Maintain knowledge of trends, developments and new technologies impacting all functions of the compliance group. Participate in departmental projects and initiatives designed to streamline workflow and/or resolve issues.
OTHER ESSENTIAL DUTIES (Duties are performed periodically, as necessary):
Coordinate and work as a team with other departments to provide necessary services to lawyers and clients.
Participate in available professional development activities; monitor publications and other sources of information for trends affecting the department.
Other related responsibilities as assigned.
ESSENTIAL KNOWLEDGE, SKILLS AND COMPETENCIES:
Ability to read, write and speak English
Experience with computerized accounting systems, CMS/Aderant a plus
Experience with various E-billing systems
Advanced knowledge of Excel
Thorough knowledge of MS Office applications including Word and Outlook
Excellent oral and written communication skills, including the ability to communicate potentially detailed and complex information to other
Aptitude and willingness to work with complex procedures
Strong organizational skills and attention to detail
Ability to read, comprehend and follow instructions
Ability to manage multiple priorities and adjust to changing priorities in a professional manner
Ability to work independently and with a team
Willingness and ability to assume new tasks and responsibilities
Excellent judgment and common sense
Strong service orientation, and an ability to establish and maintain effective working relationships with users, peers, office and firm management, and outside business partnersAbility to work well under pressure, facilitate solutions, and meet deadlines and milestones for projects assigned
Ability to work extended hours as necessary to fulfill time sensitive responsibilities